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Seth Godin Blog Update Seth Godin Blog  
RSS 6 |  Seth Godin Blog



"But what if it works?"

Dr. Dre licensed his name for a line of headphones. I have no idea how much his royalty is, but figure it's $20 a pair.

At some point during the negotiations, perhaps someone said, "wait a minute! What if it's a hit? What if we sell more high-end headphones than anyone has ever sold, ever, and we sell 5,000,000 pairs. That means that he'll get a hundred million dollars. That's absurd! We need to put a limit on this."

We often hesitate to pay a portion of the upside to someone who is taking a risk, because we're worried that perhaps, just perhaps, his risk will pay off and he'll make a fortune

:: Read More
(Published: Fri, 16 Sep 2011 03:45:10 -0700)

Why wait?

Who cares when it's due?

If you're on the critical path, if someone is waiting for your contribution, ship now.

We have deadlines for a reason, but the key word is 'dead'. In fact, you don't have to wait for the deadline or get anywhere near it, especially if you want to speed things up.

Too often, we find ourselves using the deadline as the lever to overcome our fear. If you're relying on drop dead dates to push yourself, the project is paying a price.

The bias is to slow down because otherwise the boss will just give you more work to do. Are you still stuck in the us/them dichotomy of factory work?

All other things being equal, faster wins.

PS the challenge with being an initiator of projects is that you are never, ever done.

:: Read More
(Published: Thu, 15 Sep 2011 02:38:00 -0700)

Merging/Emerging

Emerging is when you use a platform to come into your own. Merging is when you sacrifice who you are to become part of something else.

Merging is what the system wants from you. To give up your dreams and your identity to further the goals of the system. Managers push for employees to merge into the organization.

Emerging is what a platform and support and leadership allow you to do. Emerging is what we need from you.

:: Read More
(Published: Wed, 14 Sep 2011 02:57:00 -0700)

Confusing obedience with self-control

It’s an expensive confusion.

We organize our schools around obedience. Tests, comportment, the very structure of the day is about training young people to follow instructions.

We organize our companies around obedience as well. From the resume we use to hire to the training programs to the annual budgets, revenue targets and reviews we create, the model employee is someone who does what he’s told.

And the rationale for this appears to be that at some point, obedience transforms into self-control. That at some point, people start obeying themselves and become leaders. Self-control is without a doubt one of the building blocks of success, a key element of any career worth talking about. We need self-control if we’re going to make a difference.

But help me understand why obedience is the way to get there? Compliant sergeants rarely become great generals.

:: Read More
(Published: Tue, 13 Sep 2011 02:38:00 -0700)

The alternative to failure

“What would you have me do instead?”

To the critic who decries a project as a worthless folly, something that didn’t work out, something that challenged the status quo and failed, the artist might ask,

“Is it better to do nothing?”

To the critic who hasn’t shipped, who hasn’t created his art, anything less than better-than-what-I -have-now appears to be a waste. To this critic, progress should only occur in leaps, in which a fully functioning, perfected new device/book/project/process/system appears and instantly and perfectly replaces the current model.

We don’t need your sharp wit or enmity, please. Our culture needs your support instead.

Each step by any (and every) one who ships moves us. It might show us what won’t work, it might advance the state of the art or it might merely encourage others to give it a try as well.

To those who feel that they have no choice but to create, thank you.

:: Read More
(Published: Mon, 12 Sep 2011 02:37:00 -0700)

It's different here

The other day, walking through Grand Central, I bumped into a friend, here on vacation with his fiancee.

I got to thinking about why New York City attracts so many tourists, more than just about any city in the world. Not because of natural wonders or even outdoor sports activities. It might be because:

  • It’s different here (as in not the same)
  • You can find someone to have an argument with, about just about anything
  • There are fringes--cultural, educational, architectural, societal
  • More than 42 languages are spoken at the Queens public library
  • You can get something that’s not the regular kind
  • There are profit-seekers who will happily sell you something, anything
  • There are many who do things for no profit at all and will eagerly entertain, entrance and change you for the better
  • You will find a diversity of religious belief like no other
  • It’s changing
  • The food hasn't been entirely homogenized
  • People are active
  • A stranger will go out of his way for you, perhaps, and more often than you expect
  • There is more information per minute, per meter and per interaction
  • Neighborhoods are more important than homogeneity, and co-existing is most important

The thing is, here can be anywhere. There are New Yorks going on in towns large and small, in companies big and tiny and in families that support and respect at the same time they embrace and encourage difference.

I remember ten years ago like it was yesterday, looking out the window of my office and wondering if it (all of it) was over. I remember those that suffered and were lost, and those brave enough to risk everything. Not sure we'll ever forget, or if we should.

But now more than ever, I believe we have an obligation to stand up, stand out and to do work that matters. Wherever you are, there's an opportunity to be different, with respect.

:: Read More
(Published: Sun, 11 Sep 2011 02:29:00 -0700)

Mass elite

You’ve probably noticed that the line for regular check in is now shorter than the line for Platinum/First Class/Club/Elite/Diamond/Whatever. That the hold time for your super-exclusive access card is longer than ever.

Marketers have figured out that the incremental cost of promising better service to better customers is pretty cheap. Of course, delivering that is expensive, but that’s someone else’s problem.

Once you create two classes of service, there’s an overwhelming temptation to undo that effort in two ways:
--continually degrade the upper class service as a way of saving money
and
--offer more access to the upper class as a way of leveraging your investment in setting it up in the first place

Should you treat different customers differently? There’s no doubt about it. It’s the single easiest operational way to transform your organization, by giving loyal and profitable customers a reason to come back. The danger is that your team will misunderstand the entire point of the exercise, using it as an opportunity to cut corners on the hoi polloi (who are merely elite customers who haven’t converted yet) at the same time they try to save money by investing less in the very people you set out to serve better in the first place.

Go ahead and charge extra to people who want to pay (in money or loyalty) extra. But don’t forget to give them something in return.

:: Read More
(Published: Sat, 10 Sep 2011 05:04:42 -0700)

Tote bag marketing

Retail fundraisers have a choice:

You can give a gift along with a donation and spend all your time talking about how great the gift is. The MS bikeathon in New York is like this. The entire pitch is how rare or fun the ride is, with very little time spent on the difficult chore of selling people on raising money for a disease that's hard to visualize and not ubiquitous. The worst example of this is the gala at the fancy restaurant, where novices expect that $500 a plate somehow means the food is going to be good.

You can give a gift that serves as a badge, a symbol for the tribe. It could be your name in the program, or on the wall, or a t-shirt or coffee mug that lets others see what you did. Maybe you'll sit with someone interesting at the dinner

:: Read More
(Published: Fri, 09 Sep 2011 02:59:18 -0700)

"Do it tomorrow"

Stupid advice, certainly. But free. I didn't charge you anything for it.

There are very few categories where there is less correlation between price and quality than advice. You can buy a million dollars worth of consulting, a thousand dollars worth of coaching or read a few tweets for free--your choice.

This widespread variety of pricing leads to two interesting questions:

Are you confusing what you pay with what you get? (Does expensive advice feel more valuable than the free stuff?)

and

Are you more likely to take action because you've paid a lot?

One of the most effective ways to get your ideas implemented is to charge a lot for them. It increases the perception of value and creates an impulse to execute so that the investment won't be wasted.

Of course, I said that for free

:: Read More
(Published: Fri, 09 Sep 2011 02:16:00 -0700)

Getting serious about your org chart

2011.06.27_organizational_charts

Manu's funny brilliance aside, this collection of org charts might help you think hard about why your organization is structured the way it is.

Is it because it was built when geography mattered more than it does now? Is it an artifact of a business that had a factory at its center? Does the org chart you live with every day leverage your best people or does it get in their way?

:: Read More
(Published: Thu, 08 Sep 2011 07:09:19 -0700)

That buzzing in my ear didn't mean I was about to die

Six weeks ago, at midnight, I found myself awake but wiped out from jet lag. I was in a lumpy bed, in the dark, in an obscure, $20 a night, John-Waters'-esque former country club. I was in Kitale, Kenya, near the Ugandan border.

A mosquito was buzzing in my ear. (Why do they buzz in your ear?). I had meds, of course, but what if I didn't? What if, like so many who live here, I had kids and no money for medicine?

Try to imagine that for a second before you click onto the next thing you've got on your agenda for today.

Today is End Malaria Day.

Right this minute, right now, please do three things:

  1. Buy two copies of End Malaria, an astonishing new book by more than sixty of your favorite authors. In a minute, I will explain why this might be the most important book you buy this year (not the best book, of course, just the most important one). You should buy one in paperback too so you can evangelize a copy to a colleague.
  2. Tweet or like this post, or email it to ten friends (It only takes a second.)
  3. And, visit the End Malaria Day website and share it as well.

What would happen if you did that? What would happen if you stepped up and spent a few dollars?

Here's what would happen: someone wouldn't die.

A child wouldn't die from malaria, a disease that causes more childhood death than HIV/AIDS.

It's that direct. Malaria bednets are simple nets that hang over a window or a bed. They're treated with a chemical that mosquitos hate. The mosquitos fly away, they don't bite, people don't get malaria.

Every single penny spent on the Kindle edition goes to Malaria No More, giving them enough money to buy one or two bednets and to deliver them and be sure they're used properly. Low overhead, no graft, no waste. Just effectiveness. And if you buy the beautiful paperback edition, you can easily give it away when you're done and the same $20 donation gets made. None of the authors or anyone at the Domino Project sees your money, there's no ulterior motive, just the fact that a kid won't die.

Wait, there is one ulterior motive: You might be inspired. One of the sixty plus contributors might share a gem or spark an idea.

And I guess there's a second motive: Stepping up feels right. It's a few clicks to buy a book, one you might be able to afford. And for the rest of the day, or even a week, you'll remember how it felt to save someone's life.

Please.

EM_Jacket_Front2DETAIL

And if you could, after you buy a copy, please tweet or post or email your friends. It matters. Thanks.

:: Read More
(Published: Tue, 06 Sep 2011 18:27:07 -0700)

Back to (the wrong) school

A hundred and fifty years ago, adults were incensed about child labor. Low-wage kids were taking jobs away from hard-working adults.

Sure, there was some moral outrage at seven-year olds losing fingers and being abused at work, but the economic rationale was paramount. Factory owners insisted that losing child workers would be catastrophic to their industries and fought hard to keep the kids at work--they said they couldn't afford to hire adults. It wasn't until 1918 that nationwide compulsory education was in place.

Part of the rationale to sell this major transformation to industrialists was that educated kids would actually become more compliant and productive workers. Our current system of teaching kids to sit in straight rows and obey instructions isn't a coincidence--it was an investment in our economic future. The plan: trade short-term child labor wages for longer-term productivity by giving kids a head start in doing what they're told.

Large-scale education was never about teaching kids or creating scholars. It was invented to churn out adults who worked well within the system.

Of course, it worked. Several generations of productive, fully employed workers followed. But now?

Nobel-prize winning economist Michael Spence makes this really clear: there are tradable jobs (making things that could be made somewhere else, like building cars, designing chairs and answering the phone) and non-tradable jobs (like mowing the lawn or cooking burgers). Is there any question that the first kind of job is worth keeping in our economy?

Alas, Spence reports that from 1990 to 2008, the US economy added only 600,000 tradable jobs.

If you do a job where someone tells you exactly what to do, they will find someone cheaper than you to do it. And yet our schools are churning out kids who are stuck looking for jobs where the boss tells them exactly what to do.

Do you see the disconnect here? Every year, we churn out millions of of workers who are trained to do 1925 labor.

The bargain (take kids out of work so we can teach them to become better factory workers) has set us on a race to the bottom. Some argue we ought to become the cheaper, easier country for sourcing cheap, compliant workers who do what they're told. We will lose that race whether we win it or not. The bottom is not a good place to be, even if you're capable of getting there.

As we get ready for the 93rd year of universal public education, here’s the question every parent and taxpayer needs to wrestle with: Are we going to applaud, push or even permit our schools (including most of the private ones) to continue the safe but ultimately doomed strategy of churning out predictable, testable and mediocre factory-workers?

As long as we embrace (or even accept) standardized testing, fear of science, little attempt at teaching leadership and most of all, the bureaucratic imperative to turn education into a factory itself, we’re in big trouble.

The post-industrial revolution is here. Do you care enough to teach your kids to take advantage of it?

:: Read More
(Published: Mon, 05 Sep 2011 04:30:44 -0700)

People looking for 'more of the same' aren't actively looking

While there may be a lot of them, they're satisfied with what they've got, which means that they're hard to attract.

No, the real opportunity is in reaching out to the dissatisifed, to those in search of something new.

:: Read More
(Published: Sun, 04 Sep 2011 02:29:00 -0700)

Not fade away

Most partnerships don't end up in court.

Most friendships don't end in a fight.

Most customers don't leave in a huff.

Instead, when one party feels underappreciated, or perhaps taken advantage of, she stops showing up as often. Stops investing. Begins to move on.

No, I'm not going to sue you. Yes, I'll probably put my best efforts somewhere else.

Just because there are no firestorms on the porch doesn't mean you're doing okay. More likely, there are relationships out there that need more investment, quiet customers who are unhappy but not making a big deal out of it. They're worth a lot more than the angry ones.

:: Read More
(Published: Sat, 03 Sep 2011 02:01:00 -0700)

Talent and vendors

You may be purchasing services from people with magical talents (artists) and it's a mistake to confuse them with vendors.

As we get more and more service oriented, it's an easy mistake to make. You're busy buying cleaning services or consulting or design, and sometimes the person you're working with is a vendor, and sometimes they're not--they're an artist, "the talent."

A vendor is someone who exists to sell you something. It doesn't always matter to the vendor what's being sold, as long as it's being sold and paid for.

The quality of what's being delivered is rarely impacted by the method of transaction. The turnips will still show up, the house will still get painted. You can send an RFP to a vendor, bid it out, get the lowest price, sign the contract and if you write the contract properly, will get what you ordered.

The quality of the work you get from the talent changes based on how you work with her.

That's the key economic argument for the distinction: if you treat an artist like a vendor, you'll often get mediocre results in return. On the other hand, if you treat a vendor like an artist, you'll waste time and money.

Vendors happily sit in the anonymous cubes at Walmart's headquarters, waiting for the buyer to show up and dicker with them. They willingly fill out the paperwork and spend hours discussing terms and conditions. The vendor is agnostic about what's being sold, and is focused on volume, or at least consistency.

While the talent is also getting paid (to be in your movie, to do consulting, to coach you), she is not a vendor. She's not playing by the same rules and is not motivated in the same way.

A key element of the distinction is that in addition to the varying output potential, vendors are easier to replace than talent is.

Target understood this when they reached out to Michael Graves to design a line of goods that sold hundreds of millions of dollars worth of items. When I interviewed Michael a few years ago, he had nothing but great things to say about the way Target invited him in and gave him the ability to do his work. Threadless embraces this when they treat the designers of their t-shirts in a non-corporate way. Etsy is built on this single truth.

Most industry is built on vendor relationships, and vendors expect (and sometimes value) the impersonal nature of their relationships. This scales

:: Read More
(Published: Fri, 02 Sep 2011 12:37:17 -0700)

The shower of data

When I was a kid at summer camp, a letter was as precious as gold (or perhaps candy). If you got five letters in a week, you were rich. Most of the time, we stood by the mailroom, plaintively waiting to see if there was some sort of message from the outside world--only to walk away disappointed.

Back home, missing a TV show was out of the question. If you didn’t see this episode of Mannix or Batman, it was likely you’d never get a chance, ever again.

And so we came to treat incoming data as precious. A lost email was a calamity. Reading everything in your RSS feed was essential. What if I miss something?

A new generation, one that grew up with a data surplus, is coming along. To this cohort, it’s no big deal to miss a tweet or ten, to delete a blog from your reader or to not return a text or even a voice mail. The new standard for a vacation email is, “When I get back, I’m going to delete all the email in my box, so if it’s important, please re-send it next week.”

This is what always happens when something goes from scarce to surplus. First we bathe in it, then we waste it.

:: Read More
(Published: Fri, 02 Sep 2011 02:07:00 -0700)

Thursday bonuses

First, two signs, each telling a very different story:

Rmv

This sign says, "we're in power, we're going to use newspeak and double-talk and pretend we've done something to benefit you, which of course, we haven't." It also uses "conveniently" as an adverb, which is just annoying. Why not tell the truth, straight up?

Corn

On the other hand, this sign screams transparency and honesty. The farmer explained that on days when the corn was picked that day, he erases the scribbles on the bottom of the sign, but if the corn was picked just one day earlier, it's just not right to say 'fresh'. It's worth noting that instead of having two signs, one for each condition, he uses his own hand to tell the truth, quite vigorously. Guess who has the most popular corn stand in New York, even on days when it is not, apparently, fresh?

:: Read More
(Published: Thu, 01 Sep 2011 07:43:57 -0700)

Should the New Yorker change?

For the first time in its history, the editors at The New Yorker know which articles are being read. And they know who's reading them.

They know if the cartoons are the only thing people are reading, or if the fiction really is a backwater. They know when people abandon articles, and they know that the last 3,000 words of a feature on the origin of sand is being widely ignored.

They also know, or should know, whether people are looking at the ads, and what the correlation is between ad lookers and article readers. The iPad app can keep track of all of this, of course.

The question then: should they change? Should the behavior of readers dictate what they publish?

Of course, this choice extends to what you publish as well, doesn't it?

[updated: I fear many people missed my points here. A. this isn't a post about the New Yorker. and B. I'm not sure it should change. Perhaps it's the stuff we don't read that makes the rest of it worth reading. Racing to keep up with your readers and to pander to them might not be the best way to do work that matters. Sorry if I was insufficiently direct in my original notion. And yes, I'm aware of the irony of this update.]

:: Read More
(Published: Thu, 01 Sep 2011 07:28:31 -0700)

The web leaders hate typography (but not for long)

It probably started with HTML, and then Yahoo, of course. But eBay escalated the hatred and Google and Facebook have institutionalized it.

To have lame typography, to avoid opportunities to speak not just with what you say, but how the letters look—this is part of the web's engineering-first ethos.

Sergey Brin famously said that marketing is the cost you pay for lousy products, and apparently, typography is a variety of marketing.

Sergey’s wrong about marketing, of course (great products are marketing), but doubly wrong about the benefits of typography.

Typography is what sets Apple, at first glance, apart from just about everyone at the mall. Typography is what makes a self-published book often look pale in comparison to a ‘real’ one. Typography (or the lack thereof) is a safety hazard on airplanes (who decided that all the safety labels should be in ALL CAPS)?

The choice of a typeface, the care given to kerning and to readability—it all sends a powerful signal. When your business card is nothing but Arial on a piece of cardboard, you’ve just told people how they ought to think about you… precisely the opposite of what you were trying to do when you made the card in the first place.

The irony here is clear. It was computer technology (particularly Apple) that put typography into the hands of all of us. And it’s computer technology that is relentlessly picking it apart, devaluing expression in a misguided attempt to demonstrate that you’re too busy coding to make anything look trustworthy or delightful. Typekit and other web solutions are trying to address this problem, and it's pretty clear that the next generation of sophisticated organizations online is going to look a lot better than this one does.

Great typography isn’t as easy as lazy type, but it’s worth way more than it costs—in fact, it’s a world-class bargain. (some typography resources). And a neat tool via Swiss-Miss.

:: Read More
(Published: Wed, 31 Aug 2011 02:04:00 -0700)

Waving to myself

When I'm on the bike path riding my truly weird recumbent bicycle, sometimes I pass someone else similarly outfitted. And I wave.

Same thing happens when a pregnant mom meets another at the airport, or when two backpackers encounter each other in a strange city.

Of course, we're not waving at the other person. We're waving at ourselves.

:: Read More
(Published: Tue, 30 Aug 2011 02:01:00 -0700)

The warning signs of defending the status quo

When confronted with a new idea, do you:

  • Consider the cost of switching before you consider the benefits?
  • Highlight the pain to a few instead of the benefits for the many?
  • Exaggerate how good things are now in order to reduce your fear of change?
  • Undercut the credibility, authority or experience of people behind the change?
  • Grab onto the rare thing that could go wrong instead of amplifying the likely thing that will go right?
  • Focus on short-term costs instead of long-term benefits, because the short-term is more vivid for you?
  • Fight to retain benefits and status earned only through tenure and longevity?
  • Embrace an instinct to accept consistent ongoing costs instead of swallowing a one-time expense?
  • Slow implementation and decision making down instead of speeding it up?
  • Embrace sunk costs?
  • Imagine that your competition is going to be as afraid of change as you are? Even the competition that hasn't entered the market yet and has nothing to lose
:: Read More
(Published: Mon, 29 Aug 2011 05:20:32 -0700)

Form design

The purpose of a form is not to treat the human as a computer, who will dutifully fill in each and every box just the way you want.

No, creating a form is like hosting a party for words.

Those little boxes (one per letter) are on some forms because it communicates to you that you should slow down and write clearly, because a human being is going to have to read what you wrote and type it in for you.

The large lined area on the application implies that you're supposed to write more than one sentence.

Online forms work the same way. When you use big type and big boxes, you're telling the visitor something, talking in a certain tone of voice. The local DMV site feels very different from a web2.0 company that happens to be collecting almost exactly the same data.

We're all looking for clues, clues about what you want, who you are, whether we trust you. Even in a simple form.

:: Read More
(Published: Sun, 28 Aug 2011 02:34:00 -0700)

More or less

You can either seek to get more out of an opportunity (job, technology, interaction, person, moment), or less.

More exposure, more risk, more upside, more work, more learning, more engagement, more passion, more chance to be blamed, more opportunity to make a difference, more effort

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(Published: Sat, 27 Aug 2011 02:53:00 -0700)

The facts

A statement of fact is insufficient and often not even necessary to persuade someone of your point of view.

[I was going to end the post just like that, but then I realized that I was merely telling you a fact, one that might not resonate. Here's the riff:

Politicians, non-profits and most of all, amateur marketers believe that all they need to do to win the day is to recite a fact. You're playing Monopoly and you say, "I'll trade you Illinois for Connecticut." The other person refuses, which is absurd. I mean, Illinois costs WAY more than Connecticut. It's a fact. There's no room for discussion here. You are right and they are wrong.

But they still have the property you want, and you lose. Because all you had was a fact.

On the other hand, the story wins the day every time. When the youngest son, losing the game, offers to trade his mom Baltic for Boardwalk, she says yes in a heartbeat. Because it feels right, not because it is right.

Your position on just about everything, including, yes, your salary, your stock options, your credit card debt and your mortgage are almost certainly based on the story you tell yourself, not some universal fact from the universal fact database.

Not just you, everyone.

Work with that.]

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(Published: Fri, 26 Aug 2011 02:21:00 -0700)

September 13 session in my office

By request, I'm offering a small group session in my office on the 13th of September. Call it group coaching for lack of a better term

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(Published: Thu, 25 Aug 2011 11:10:00 -0700)

First and never

I met a new addition to the family the other day. She was eleven days old.

It was the warmest day of her whole life the day I was there. And she had just eaten her biggest meal ever.

Firsts are fun and exciting and it's neat to keep topping ourselves.

I've also come to grips with the fact that I'm never going to eat tuna ever again, and that I'm never going to be able to easily walk onto a shuttle flight at the last minute and just show up in Boston. Never is a lot harder than first, but I guess you get used to it.

The internet is like Ice 9. It changes what it touches, probably forever. We keep discovering firsts, the biggest viral video ever, the most twitter followers ever, the fastest bestseller ever

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(Published: Fri, 19 Mar 2010 03:07:00 -0700)

Anxiety is nothing...

but repeatedly re-experiencing failure in advance. What a waste.

[and a bonus from George Orwell: "In a time of universal deceit, telling the truth is a revolutionary act."]

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(Published: Thu, 18 Mar 2010 02:53:00 -0700)

Not for me

A worthwhile discipline: when giving feedback, separate "not for me" from "not for anyone."

If someone brings you a business plan for a power plant that will use perpetual motion as a power supply, it's fair to say, "this will never work, it's impossible."

If someone brings you a business plan for a chain of hot dog sushi restaurants, it's fair to say, "this is disgusting, I will never go here," but not helpful to assume that it won't work anywhere under any circumstances.

You can say you don't like a book or a movie or a political candidate, but without more data, it's impossible to say that it won't succeed, get great reviews or even get elected.

Brilliant editors and venture capitalists have the ability to get excited about a project that perhaps doesn't match their taste--or to criticize it based on experience, not selfishness. This is a really valuable skill, as it requires empathy, experience and judgment, not just the knee-jerk ability to pontificate.

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(Published: Wed, 17 Mar 2010 02:41:00 -0700)

Driveby culture and the endless search for wow

The net has spawned two new ways to create and consume culture.

The first is the wide-open door for amateurs to create. This is blogging and online art, wikipedia and the maker movement. These guys get a lot of press, and deservedly so, because they're changing everything.

The second, though, is distracting and ultimately a waste. We're creating a culture of clickers, stumblers and jaded spectators who decide in the space of a moment whether to watch and participate (or not).

Imagine if people went to the theatre or the movies and stood up and walked out after the first six seconds. Imagine if people went to the senior prom and bailed on their date three seconds after the car pulled away from the curb.

The majority of people who sign up for a new online service rarely or never use it. The majority of YouTube videos are watched for just a few seconds. Chatroulette institutionalizes the glance and click mentality. I'm guessing that more than half the people who started reading this post never finished it.

This is all easy to measure. And it drives people with something to accomplish crazy, because they want visits to go up, clicks to go up, eyeballs to go up.

Should I write blog posts that increase my traffic or that help change the way (a few) people think?

Should a charity focus on instant donations by texting from a million people or is it better to seek dedicated attention and support from a few who understand the mission and are there for the long haul?

More and more often, we're seeing products and services coming to market designed to appeal to the momentary attention of the clickers. The Huffington Post has downgraded itself, pushing thoughtful stories down the page in exchange for linkbait and sensational celebrity riffs. This strategy gets page views, but does it generate thought or change?

If you create (or market) should you be chasing the people who click and leave? Or is it like trying to turn a cheetah into a house pet? Is manipulating the high-voltage attention stream of millions of caffeinated web surfers a viable long-term strategy?

Mass marketing used to be able to have it both ways. Money bought you audience. Now, all that buys you a mass market is wow and speed. Wow keeps getting harder and dives for the lowest common denominator at the same time.

Time magazine started manipulating the cover and then the contents in order to boost newsstand sales. They may have found a short-term solution, but the magazine is doomed precisely because the people they are pandering to don't really pay attention and aren't attractive to advertisers.

My fear is that the endless search for wow further coarsens our culture at the same time it encourages marketers to get ever more shallow. That's where the first trend comes in

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(Published: Tue, 16 Mar 2010 02:43:00 -0700)

But it's better than TV
At the local health food store lunch buffet, they offer stir fried tempeh.

I never get it. Not because I don’t like it, but because there are always so many other things on the buffet that I prefer.

That's why I don't watch TV. At all. There are so many other things I'd rather do in that moment.

Broadcast TV was a great choice when a> there weren't a lot of other options and b> when everyone else was watching the same thing, so you needed to see it to be educated.

Now, though, you could:

  • Run a little store on eBay
  • Write a daily blog
  • Write a novel
  • Start an online community about your favorite passion
  • Go to meetups in your town
  • Volunteer to tutor a kid, in person or online
  • Learn a new language, verbal or programming
  • Write hand written thank you notes each evening to people who helped you out or did a good job
  • Produce small films and publish them online
  • Listen to the one thousand most important operas
  • Read a book or two every evening
  • Play a game of Scrabble with your family

None of them are perfect. Each of them are better than TV.

Clay Shirky has noticed the trend of talented people putting five or six hours an evening to work instead of to waste. Add that up across a million or ten million people and the output is astonishing. He calls it cognitive surplus and it's one of the underappreciated world-changing stories of our time.

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(Published: Mon, 15 Mar 2010 06:22:00 -0700)

Books you don't need in a place you can't find

David points us to the Montague Bookmill. This is the bookstore of the future, because it's not a business trying to maximize growth and ROI. No, it's a place, an attitude, an approach to an afternoon. They don't sell every book, they don't even pretend to.

Just as vinyl records persist, an object of joy for some listeners and a profitable cottage business for some sellers, bookstores are going to become like gift stores. The goal isn't a commodity transaction with maximum selection at minimum price, the goal is an experience worth seeking out and paying for.

We're going to see more and more of these newly archaic industries turn into lifestyle businesses, which is what they used to be before Wall Street showed up.

[PS

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(Published: Sun, 14 Mar 2010 03:29:00 -0700)

We can do it

We_can_do_itToo often, it seems, this attitude is missing from teams, organizations or the community.

It's missing because people are quick to opt out of the 'we' part. "What do you mean, we?" they ask. It's so easy to not be part of we, so easy to make it someone else's problem, so easy to not to take responsibility as a member of whatever tribe you're part of.

Sometimes it's missing because people disagree about what 'it' is. If you don't know what you're after, it's unlikely you're going to find it.

And it's missing because people confuse cynicism with realism, and are afraid to say "can". They'd rather say 'might' or even 'probably won't'.

Just about everything worth doing is worth doing because it's important and because the odds are against you. If they weren't, then anyone could do it, so don't bother.

Product launches, innovations and initiatives by any organization work better when the key people agree on the goal, believe that they can achieve it and that the plan will work.

Do we have a cynicism shortage? Unlikely.

Successful people rarely confuse a can-do attitude with a smart plan. But they realize that one without the other is unlikely to get you very far.

Count me in. Let's go.

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(Published: Sat, 13 Mar 2010 04:03:00 -0800)

Naming tool of the week

Oleg points us to http://wordoid.com/

It's a conjugator, brainstorming and domain finder, all in one. Nicely done.

I've done a few posts on naming to help you get started. Here's an old one too.

And while I'm sharing links, here's a thoughtful post about money. Not about money, actually, but about the way people think about money.

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(Published: Sat, 13 Mar 2010 02:31:00 -0800)

Wondering around

I stumbled on a great typo last night. "Staff in the lobby were wondering around

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(Published: Fri, 12 Mar 2010 02:16:00 -0800)

Creating the list

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(Published: Thu, 11 Mar 2010 02:21:00 -0800)

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